Cloudax Connect Documentation
Welcome to the official documentation for Cloudax Connect, the AI-powered voice agent platform that helps businesses automate phone conversations at scale. Whether you're setting up your first agent or managing a fleet of voice bots across multiple clients, you'll find everything you need here.
What is Cloudax Connect?
Cloudax Connect lets you create intelligent phone agents that handle real conversations with your customers. Powered by large language models and advanced text-to-speech technology, your agents can answer questions, book appointments, qualify leads, provide customer support, take orders, and much more, all without human intervention.
Deploy your agents across multiple channels: assign a dedicated phone number for inbound calls, embed a web-based chatbot widget on your site, or launch outbound calling campaigns to reach contacts proactively. Every interaction is logged, transcribed, and analysed so you can continuously refine your agents' performance.
Key Features
AI Voice Agents
Build intelligent phone agents with customisable personalities, voices, and conversation flows; no coding required.
Phone Number Management
Import and manage phone numbers from supported providers including Twilio, Vonage, TelXL, Gamma, Telnyx, Plivo, Wavix, and custom SIP.
Outbound Campaigns
Launch automated calling campaigns with contact lists, scheduling, retry logic, and real-time progress tracking.
Chatbot Widget
Embed a branded voice or text chatbot on your website with a single code snippet.
Knowledge Base (RAG)
Upload documents and FAQs so your agents can answer questions with accurate, grounded responses.
Integrations
Connect Calendly for scheduling, HubSpot for CRM, and Cloudax Payments for in-call card collection.
Analytics & Monitoring
Track call volumes, durations, sentiment, and outcomes across analytics dashboards, dedicated reports, and live wallboards.
Partner Programme
Resell Cloudax Connect under your own brand with client management and revenue analytics.
Quick Links
Create your account, build your first agent, and make a test call in minutes.
Learn about agent configuration, system prompts, voice selection, and deployment options.
Import and manage numbers, configure routing, and connect them to your agents.
View your usage breakdown, manage add-ons, and access your invoices.
Set up your partner workspace, onboard clients, configure white-label branding, and track revenue.
Frequently asked questions
What is Cloudax Connect used for?
Cloudax Connect is a conversational AI platform for building voice and chat agents that handle real customer conversations. Businesses use it to answer inbound calls, run outbound calling campaigns, embed a web chatbot, book appointments, qualify leads and provide support, with every interaction logged, transcribed and analysed.
Do I need to write code to build an agent?
No. Agents are configured in the browser with a system prompt, a voice and a model, and the Operator assistant can generate a working agent from a plain-English description. Code is only needed if you want to use the REST API, MCP server or webhooks to integrate with other systems.
Which channels does Cloudax Connect support?
Cloudax Connect agents work over inbound and outbound phone calls, a web chatbot widget, SMS and WhatsApp, with conversations from every channel managed in a single omnichannel inbox. Phone numbers can be Cloudax-managed or imported from providers such as Twilio, Vonage, Telnyx and custom SIP trunks.