Personalities

Browse and preview AI voices for your agents, and manage custom pronunciation dictionaries. The Personalities section lets you audition voices, fine-tune how words are spoken and ensure your agents sound exactly the way you want.

Browsing voices

The Personalities page displays a card-based gallery of available voices from the voice library. Each voice card shows the voice name, a sample text excerpt and descriptive badges covering language, gender, age, accent, emotions and category. This makes it easy to scan the collection and identify voices that match the persona you have in mind.

The gallery updates as new voices become available. Each card gives you a quick summary so you can narrow down your choices before previewing audio.

Filtering

To help you find the right voice quickly, you can filter by:

• Language: Narrow results to voices that support a specific language.
• Gender: Choose from male, female or neutral voices.
• Age: Select young, adult or elderly voice profiles.
• Emotion: Find voices with emotional tones such as calm, friendly or authoritative.
• Accent: Filter by regional accent to match your target audience.
• Category: Browse by voice category for themed or specialised use cases.

Filter options are populated from the available voice catalogue, so you will only see values that match at least one voice in the current collection.

Previewing

Click the play button on any voice card to hear a short audio preview. This lets you evaluate the voice’s tone, pace and character before committing to it.

Once you have found a voice you like, click copy to copy the voice ID. You can paste this ID into your agent’s voice configuration.

Custom pronunciation

Navigate to Personalities > Pronunciation to manage custom pronunciation dictionaries. They let you override how brand names, technical terms and acronyms are spoken.

Creating a dictionary

Click Create Dictionary and provide a name. Each dictionary supports IPA or CMU phonetic notation.

You can create multiple dictionaries to organise pronunciations by topic, client or use case.

Adding words

Click Add Word, then provide the original spelling and its phonetic representation.

You can add as many words as needed. Entries can be edited or removed at any time.

Testing pronunciation

Use test pronunciation, select a voice, enter text containing your words and click Test to hear the result.

If a word does not sound right, adjust the phonetic spelling and test again before using the dictionary on a live call.